September 10, 2019: Subject: Power rack  "Just set up my power rack and did a work out! Really impressed with the quality and really the whole purchase experience! Also, I left a message Thursday asking for specific delivery method, which was done.  I will recommend you all to all of my friends and on social media!!!"   Rochester Hills, MI
Sent: Sat, Jan 27, 2018 12:55 pm Subject: Parts missing from order. Just want to thank John Comereski from the excellent customer service, I received the missing parts just 2 days after speaking to John. John was polite and very helpful in solving this problem. These are the kind of people that are responsible for making a business successful. A chain is only as strong as each individual link. Thanks again. Johnson.
October 31, 2017: “I want to thank you for you’re excellent customer service. You were very prompt in responding to my issues with the power rack and plate rack assemblies. You got some brackets made, painted and shipped to me in no time at all. I Put the brackets on and they fit perfectly and it looks excellent. Again thank you. Top Notch Service!!! At New York Barbell!!! I will definitely be purchasing gym equipment from you in the future.” Thanks. John B, New Mexico.
Tue, Jan 10, 2017 4:47 pm: I wanted to leave some feedback concerning my recent order from New York Barbell. Product: C-0420-5.5-B Steel Log - 5.5".  Sales Service: EXCELLENT. After some initial confusion on my end, sales representative John got in touch with me and answered questions to expedite the sale. Shipping: Extremely fast. Product Quality: EXCELLENT. I am very satisfied with the quality of the log. While I was using it at the gym, a man who works in a steel fabrication business commented on the quality of the welds and the design. It is very sturdy. OVERALL I would give New York Barbell 5 out of 5 stars and plan to purchase more of their products in the future. Thank you, R.L. Murray
Great equipment, great service. I purchased a home gym 20 years ago and it's still going strong. Thanks for all the years of better fitness. Troy W, St. Petersburg, FL
I just received the package (from New York Barbell). I just wanted to thank you for the amazing customer service. It is nice to see when most companies do not take the extra steps to make sure the customer is happy. You gained a life long customer. Brian C., New Rochelle, NY
I just wanted to write an email and thank your company for the excellent customer service. I recently purchased a squat rack from your company and had a minor issue with the unit. When I called customer service I was greeted by pleasant staff members. Dale quickly sent a replacement part and I was back in the gym in a matter of days. Thank you again and you have a customer for life!  Michael Bell

"I am glad that I discovered your company this year. Every piece of equipment, bar and kettle bell are excellent..." Thank you.
Michael Nov. 2015

"I received everything at my apartment. I just finished putting it all together. I'm very happy with it. Thank you very much! I really, really appreciate all this. I think you went above and beyond in customer service so I will always recommend New York Barbells. ...you didn't forget me halfway through the ordering process. I really appreciate that kind of customer service." - Ellis, Canada Nov. 2015
Thank you John so much for being such a pleasure to deal with and thank you for including a surprise for my daughter. I was nervous about the damaged weight but you were soooo easy to deal with and corrected the problem without any issues. Thank you again. We will definitely continue to order anything we need for working out with your company and will refer you to all her crossfit friends. Have a wonderful day. Debra. Recd 12/26/14
John, Thank you so much for your prompt attention! This is excellent customer service and it is greatly appreciated! Happy New Year! Christine Lombardo-Zaun, Esq., M.B.A. Recd 12/25/14
John, First and foremost I want to thank all the people involved in my purchase at ny barbells for such great customer service. I recently purchased a family package power rack and I am extremely happy with the quality of all these products (Gym quality ) and when a different dip attachment arrived I called ny barbells and they had the right one sent out and the old one picked up right away. I will be a return customer for sure. If your shopping for gym equipment do yourself a favor and stop here. Thanks again ny barbells.
Jeremiah. Recd 12/26/14

Simply the best customer service I have ever seen. I purchased many NY Barbell products over the years. After about 10 years of brutal use, one of the welds on my NY Barbell preacher curl bench started to go. I mailed the part back to NY Barbell.  They not only repaired the part, but it looked better than new.  They even repainted the part. John at NY Barbell emailed me at every step of the way.  The turn around time was only one week and my cost for the repair was zero.  Thank you John. 
- Dr. David Shumer, R.N., Esq. Recd 12/04/14
just want to take a moment of your time to tell you how great you all are at New York Barbell !!! Your customer service is top notch!! Every problem I have encountered has been dealt with the utmost respect and courtesy. I truly look forward to further purchases.. 
Thank you

Mark R Seniuk, Albion  NY-14411 
Today, The goods is delivered to my home in Japan. I am surprised and amazed because delivery is so fast. New York Barbells is "God"!!.
Thank You.
Kazuhisa Himeda, Tokyo, Japan.
I have used and loved your equipment for years. keep up the great work.
Tony Menechella - Frankfort, Ky
Quality is great for prices. Would recommend
Michael Cordaro, Rochester, NY
About a week ago I requested a replacement cable for my lat machine.  I just received the cables through Fed-Ex.   
Thank you for standing by your product, and providing great customer service. 
I will definitely order more equipment from you in the near future.
Jobczynski, Erie, Pa
TDS Products are of very good quality in the past, so I purchased more.
Joseph Devino, Newark, NJ
I bought Smith Machine, Preacher Curl, Squat Machine. Thank you for the quick service and delivery
Jose Antonio Velesquez, Brooklyn, NY
GLUTE & HAMSTRING UNIT: I did an extensive search on similar pieces of equipment. This was the best by far.
Philpson, MD
Never received warranty card when I bought Mega Bench from you 16 years ago. I still have and use weight bench and Leg Curl attachment.
Mike Nieves, New York.
DELTOID MACHINE: Very comfortable to use. Very good service. Received order in less than a week.
Robert Pinkerton, Florida
Its always a pleasure dealing with you guys. I recommend you HIGHLY!! to all my friends.
David Weiss, Yonkers, New York.
BG1044RD: Hello, we just wanted to write and let you know we received our order today and very happy with the product and the delivery. I would definitely order from you guy's again. THANKS A LOT
Kathy & Louie
BG1044RD: Hello, we just wanted to write and let you know we received our order today and very happy with the product and the delivery. I would definitely order from you guy's again. THANKS A LOT
Kathy & Louie
C-5900 FLAT BENCH: Great equipment, expedient service. I most likely will conduct business with your company again. Thanks
Scott Z McClellan, Ohio
C-5950 FID BENCH: The product quality is exceptional
Michael Calveric, NY
C-PRO91205W - POWER BENCH: Fantastic service
Robert Pinkerton, Florida
Your company has been a god send! We have a very limited budget to work with and with your assistance, we have been able to purchase good quality equipment for a reasonable price. We already have over forty off season football players working out and have attracted the girls indoor track team as well. Thank you for your patience and understanding. We enjoy doing business with you!
Stephen Saratowski, Football Coach, Williamsport Area High School
recently ordered your C-99966 FID BENCH and let me tell you what a great deal it is. Excellent prices with free shipping and fast delivery. The product is perfect and I can't thank you enough. I have already spread the word about newyorkbarbells.com to my friends. Keep up the great work!
Taylor Johnson
Dear New York Barbell Co, I recently (last week) purchased another piece of equipment from you via the internet. I received it today and again am VERY pleased with my purchase (another quality piece of equipment) but even more am very impressed with your superfast order processing and shipping. I have purchased 3 items from you and will continue to purchase all my equipment from you. I only wish all internet dealers were as professional and speedy as New York Barbell's..
Thank You Again best wishes charles antoni
Back to: Home Page